How do I return an item?

Return Policy

If you are unsatisfied with the product in any way we do accept returns under the following return policy guidelines:

All returns will need to be authorized by us prior to return shipment. For authorization please click here to send us an email request.

Returns must be received by us within 45 days from date of purchase.

All items returned in original, unopened packaging will incur an 35% restocking fee upon return receipt.

We cannot accept returns or exchanges on any opened, assembled, or previously installed items.

The customer is responsible for setting up all return shipments.

Any returned product, which is deemed un-sellable, will not receive credit.

When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our Returns Department has completed processing (usually within 2 weeks). If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by us.

We will not process any returns if the product returned is missing or incomplete from the original shipment.

We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, and plywood panels).